The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Since watching my first episode of Star Trek, I have been fascinated watching the crew work ...

Retail pharmacies have been expanding the role they play in the healthcare ecosystem, offering screenings, immunizations, chronic disease management and more. But while this pathway toward a more ...

Pathward Financial, through its subsidiary Pathward, a national bank focused on financial access, rolled out an evolved operating model designed ...

As a fractional chief operating officer and business coach and consultant, I often end up discussing what value my client’s business delivers and how they deliver it. Most businesses are pretty clear ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...