The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently whether it's ready or not, too. The system has been struggling to handle ...

The 'Robot Phone' has an articulating gimbal arm with a camera at one end, and the whole thing is hidden behind a sliding glass panel on the back of the phone. When summoned, the arm brings the camera ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be. Blake has over a decade of experience writing for the web, with a focus on mobile ...