AI has been changing the world. In many cases, it has been making a variety of tasks easier and more efficient. From ChatGPT to the AI used in automation, the work of AI can be seen everywhere. One ...

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As automation takes hold in the world of software development and deployment, so grows buyer confusion about exactly what automation entails. Making the case for automation in enterprise computing is ...

Conversation Flow Mapping: Cresta automatically maps the "happy path" of a conversation, and highlights common deviations, phases, entry/exit conditions, and branching points. This gives a clear ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. I think it's safe to say that by about 2010, email marketing was a full-fledged marketing ...

Summary: Business leaders are under immense pressure to deliver results in the face of market challenges. Automation is an immediate way to improve efficiency and productivity across every department.