Suppose you’re hired as a software development company’s manager for a support technician team. On your first day at work, you’re hastily introduced to the help desk application that’s been internally ...

Web Help Desk, an online cross-platform service desk management solution, now supports Mac OS X 10.7 Lion. Web Help Desk provides server-side operating system support for Windows Server, Mac OS X, ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...

REDSTONE ARSENAL, Ala. - The U.S. Army Security Assistance Command's G-8 (Resource Management) finance division designed, crafted and implemented a unique Foreign Military Sales specific web-based ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

SolarWinds warned customers of attacks targeting Internet-exposed Web Help Desk (WHD) instances and advised removing them from publicly accessible infrastructure (likely to prevent the exploitation of ...

The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’ The IT help desk is ...

The conflict between help desk workers and end users is as old – or perhaps older – than green screens. IT help desks face constant frustration by having to regularly deal with issues like forgotten ...