Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

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The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’ The IT help desk is ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

When you're managing your business, you will want office conditions to be perfect, not only to promote personal health among your employees, but also to promote productivity. It's important to have ...

ISIS operates an around-the-clock "Jihadi Help Desk" to train terrorists and supporters in how to set up secure communications for the spreading of propaganda and planning of future attacks, NBC News ...

When you've got all these professional radio voices, you might as well use 'em. Sharp-eyed readers of Mixed Signals may remember a post from David Folkenflik last month about a small technical change ...

PHILADELPHIA (CBS) -- A terrorist monitoring group has uncovered a 24/7 "help desk" run by Islamic State for jihadis who have tech questions. Cybersecurity is critical component of the ISIS movement, ...

Defensive security techniques often lag offensive attack tactics, opening companies to heightened risk from rapidly evolving threats. This often explains the frequency of devastating breaches: ...

The conflict between help desk workers and end users is as old – or perhaps older – than green screens. IT help desks face constant frustration by having to regularly deal with issues like forgotten ...